To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
US Orders of $40 or more get FREE Shipping and will arrive within 6-9 business days after order processing.
US Orders of $39.99 or less have a flat $5 Shipping cost and will arrive within 6-9 business days after order processing.
International Orders to Canada are shipped for $10 standard Airmail and typically arrive 6-9 Business Days after processing
All other International Orders of are shipped for a flat fee of $30 standard Airmail and typically arrive 6-9 Business Days after processing
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier.
Orders are picked, packed, and shipped within 3 days from when they are received (excluding Saturdays, Sundays, and Holidays).
Once an order is picked and packed it cannot be canceled.
You have 24 hours from when an order is placed to cancel it otherwise you will need to request a return or exchange when the item is delivered.
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days. We will assist you in working with the carrier. Winston Puzzles does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
If for whatever reason an item is missing in your package please contact us via email at Support@winstonpuzzles.com to confirm if all the items were in one package or if other packages are still in route to you with the missing items.
If there are missing items in your order we will simply replace the missing items free of charge.
A new tracking number will be provided for the missing items once they are shipped.
All orders, once shipped, automatically send an email confirmation that your items have shipped to the email on file.
We do ask that all of our customers provide an email at checkout and have made this a mandatory field for that reason.
In this email you will find a tracking code and link to track your package.
If for whatever reason you do not have tracking 2-3 days after you place your order please email us at Support@winstonpuzzles.com and we will assist you in getting that tracking information.
RESERVED RIGHTS REGARDING SHIPPING
Winston Puzzles reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:
- An irregular or excessive returns history
- Potential fraudulent or criminal activity.
Unfortunately, we do not do business in the state of California and cannot ship to customers in California.
CUSTOMER SERVICE SUPPORT
To assist with shipping returns, and other order necessities, we have increased our staff and have a dedicated customer support team readily available. We are working to answer your questions as quickly as possible always at Support@winstonpuzzles.com
Once orders are received, they are immediately sent to our distribution center for processing and shipping. You have 24 hours from when you place an order to cancel it, after that the distribution center has received this order, we are not able to modify. You can always process a return once your item has been received. Once an order has been placed, you cannot change your shipping address for fraud prevention reasons. No cancellations can be made once an order has been shipped.